{"id":4755,"date":"2025-12-03T18:24:00","date_gmt":"2025-12-03T18:24:00","guid":{"rendered":"https:\/\/afric-eco.com\/?p=4755"},"modified":"2025-12-03T22:21:00","modified_gmt":"2025-12-03T22:21:00","slug":"art-une-journee-portes-ouvertes-pour-renforcer-la-confiance-numerique-et-dynamiser-leconomie-digitale","status":"publish","type":"post","link":"https:\/\/afric-eco.com\/?p=4755","title":{"rendered":"TELECOMS : L\u2019ART intensifie la r\u00e9gulation du secteur"},"content":{"rendered":"\n

<\/p>\n\n\n\n

La D\u00e9l\u00e9gation R\u00e9gionale du Littoral et du Sud-Ouest de l\u2019Agence de R\u00e9gulation des T\u00e9l\u00e9communications (ART) a organis\u00e9, le mercredi 3 d\u00e9cembre 2025<\/a> \u00e0 Douala, une Journ\u00e9e Portes Ouvertes plac\u00e9e sous le th\u00e8me : \u00ab Protection des consommateurs, construire ensemble une soci\u00e9t\u00e9 num\u00e9rique de confiance \u00bb. Une initiative qui s\u2019inscrit au c\u0153ur de la strat\u00e9gie nationale de d\u00e9veloppement d\u2019un march\u00e9 num\u00e9rique comp\u00e9titif, s\u00e9curis\u00e9 et \u00e9conomiquement performant.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Situ\u00e9e \u00e0 Bonanjo, la D\u00e9l\u00e9gation R\u00e9gionale du Littoral et du Sud-Ouest a servi de cadre \u00e0 un exercice de proximit\u00e9 in\u00e9dit, visant \u00e0 rapprocher le r\u00e9gulateur du grand public, des entreprises, des \u00e9tudiants, des op\u00e9rateurs et des organisations de consommateurs. Dans un contexte o\u00f9 le num\u00e9rique porte aujourd\u2019hui plus de 5 % du PIB national et conditionne la comp\u00e9titivit\u00e9 \u00e9conomique, l\u2019ART entend renforcer l\u2019assise d\u2019un march\u00e9 transparent et protecteur pour les usagers.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Un enjeu \u00e9conomique majeur : restaurer la confiance pour stimuler la croissance<\/p>\n\n\n\n

Au-del\u00e0 de la sensibilisation, cette initiative s\u2019inscrit dans une d\u00e9marche \u00e9conomique plus large : garantir un environnement num\u00e9rique fiable, o\u00f9 les consommateurs ma\u00eetrisent leurs droits et les op\u00e9rateurs respectent leurs obligations. Une \u00e9quation essentielle pour attirer les investissements, am\u00e9liorer la qualit\u00e9 des services et soutenir l\u2019innovation dans les secteurs strat\u00e9giques, finance mobile, e-commerce, services cloud, t\u00e9l\u00e9travail, \u00e9ducation num\u00e9rique, etc.<\/p>\n\n\n\n

Les \u00e9changes ont permis de mettre en lumi\u00e8re les m\u00e9canismes de r\u00e9clamation, les normes de qualit\u00e9 de service, la transparence tarifaire, la portabilit\u00e9 des num\u00e9ros, l\u2019identification des abonn\u00e9s et la lutte contre les fraudes, autant de leviers destin\u00e9s \u00e0 assainir l\u2019\u00e9cosyst\u00e8me num\u00e9rique.<\/p>\n\n\n\n

Les consommateurs au centre des priorit\u00e9s<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Selon Mpoudi Mengue Patrice Jo\u00ebl, D\u00e9l\u00e9gu\u00e9 r\u00e9gional de l\u2019ART pour le Littoral et le Sud-Ouest, cette journ\u00e9e r\u00e9pond \u00e0 une mission fondamentale :
\u00ab C’est une occasion pour l’ART de mettre en \u0153uvre l’une de ses missions qui est de garantir la protection des consommateurs, mais surtout de les sensibiliser \u00e0 leurs droits et aux meilleures pratiques dans le secteur. Nous voulons rapprocher les op\u00e9rateurs des usagers et faire en sorte que la satisfaction des consommateurs \u00e9volue de mani\u00e8re progressive. \u00bb<\/p>\n\n\n\n

La rencontre aura permis aux participants de comprendre leurs droits, s\u2019informer sur les proc\u00e9dures de recours, mais aussi obtenir des conseils personnalis\u00e9s aupr\u00e8s des \u00e9quipes techniques du r\u00e9gulateur.<\/p>\n\n\n\n

Les d\u00e9fis persistants du secteur<\/p>\n\n\n\n

Pour les associations de consommateurs, les attentes restent fortes. Francis Herv\u00e9 Eyalla, Pr\u00e9sident ex\u00e9cutif du R\u00e9seau National des Consommateurs du Cameroun, souligne :
\u00ab Deux probl\u00e8mes sont r\u00e9currents : la d\u00e9gradation de la qualit\u00e9 du service et l\u2019obsolescence de la loi de 1995<\/a>, qui n\u2019int\u00e8gre ni l\u2019Internet, ni la 3G, la 4G, la 5G, ni la voix sur IP. Tout l\u2019\u00e9cosyst\u00e8me num\u00e9rique moderne \u00e9volue aujourd\u2019hui sans cadre l\u00e9gal actualis\u00e9. Nous devons moderniser la loi et mettre en place une v\u00e9ritable grille tarifaire homologu\u00e9e. \u00bb<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Selon lui, l\u2019encadrement de la mon\u00e9tique, du mobile money, des transactions financi\u00e8res d\u00e9mat\u00e9rialis\u00e9es et des nouveaux usages num\u00e9riques est devenu indispensable pour r\u00e9duire les abus et s\u00e9curiser un march\u00e9 de plusieurs milliards de francs CFA.<\/p>\n\n\n\n

Le r\u00f4le structurant de l\u2019ART dans l\u2019\u00e9conomie num\u00e9rique<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

L\u2019ART, bras technique de l\u2019\u00c9tat dans la r\u00e9gulation des communications \u00e9lectroniques, joue un r\u00f4le strat\u00e9gique dans l\u2019organisation du march\u00e9 :<\/p>\n\n\n\n

gestion des licences et agr\u00e9ments,<\/p>\n\n\n\n

r\u00e9gulation de la concurrence,<\/p>\n\n\n\n

contr\u00f4le de la qualit\u00e9 de service,<\/p>\n\n\n\n

attribution des fr\u00e9quences et des num\u00e9ros,<\/p>\n\n\n\n

protection des consommateurs,<\/p>\n\n\n\n

sanctions contre les op\u00e9rateurs d\u00e9faillants,<\/p>\n\n\n\n

contribution aux politiques publiques du secteur.<\/p>\n\n\n\n

Autant de missions qui conditionnent l\u2019acc\u00e8s \u00e9quitable aux services num\u00e9riques et la performance du secteur, dans un pays o\u00f9 les besoins en connectivit\u00e9 explosent.<\/p>\n\n\n\n

Vers une nouvelle gouvernance num\u00e9rique<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

L\u2019ART interpelle \u00e9galement les op\u00e9rateurs sur la n\u00e9cessit\u00e9 d\u2019une plus grande proximit\u00e9 avec les abonn\u00e9s.
Comme le rappelle le D\u00e9l\u00e9gu\u00e9 r\u00e9gional :
\u00ab Les consommateurs ne sont pas suffisamment inform\u00e9s de leurs droits. Il revient aux op\u00e9rateurs d\u2019\u00eatre disponibles et de faciliter l\u2019acc\u00e8s des usagers \u00e0 des services transparents. En cas d\u2019insatisfaction, le r\u00e9gulateur interviendra de mani\u00e8re ferme. \u00bb<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

En organisant cette Journ\u00e9e Portes Ouvertes, l\u2019ART r\u00e9affirme ainsi son ambition : structurer un march\u00e9 num\u00e9rique comp\u00e9titif, prot\u00e9ger les usagers, moderniser le cadre r\u00e9glementaire et renforcer la confiance, indispensable \u00e0 la croissance de l\u2019\u00e9conomie num\u00e9rique camerounaise.<\/p>\n\n\n\n

Afric-eco\/Nathalie MENGATA<\/p>\n","protected":false},"excerpt":{"rendered":"

La D\u00e9l\u00e9gation R\u00e9gionale du Littoral et du Sud-Ouest de l\u2019Agence de R\u00e9gulation des T\u00e9l\u00e9communications (ART) a organis\u00e9, le mercredi 3<\/p>\n","protected":false},"author":1,"featured_media":4756,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2],"tags":[],"class_list":["post-4755","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie"],"yoast_head":"\nTELECOMS : L\u2019ART intensifie la r\u00e9gulation du secteur - 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